Issuing a Refund
In your event's dashboard:
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From either the Stats > Payments or Stats > Invoices page, click Edit on the specific transaction that you'd like to refund.
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Click on Issue Refund, and enter text into the Details box if you’d like.
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Then, click Save.
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This will automatically force a new Invoice with the change reflected, and the exhibitor will be refunded through your payment gateway at GoExpo’s instruction.
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How to View Invoices
There are multiple ways to view exhibitors' invoices in GoExpo. View a List of all Exhibitor Invoices From the Menu bar, hover over Stats and click Invoices. This brings up a list of all invoices generated (including if there are more than one for ...View Payment Stats
To view full payment information from Exhibitors in GoExpo, from the menu, select Stats > Payments. (Please note - if your GoExpo site is not collecting payments, then you may view Stats > Purchases for a full report on purchased items). From here, ...Force (Generate) an Invoice
If an exhibitor’s order has changed, it is important to force a new Invoice that reflects their new balance. After you have made the changes you desire, click on the company name in the blue header at the top of the screen to be taken back to their ...Enter Exhibitor Payments – Card & Check
1. Find the exhibitor for which you want to make a payment from the exhibitor list and click Edit next to their name. 2. Click on Invoices in the Other Actions area. 3. If you haven’t yet generated an invoice, Click on Force Invoice to generate an ...Customizing the Invoice Text
In the main menu, go to Setup > Preferences > 2. Invoice. Below is a graphic that shows how you can access the settings for the "invoice" text, and which settings affect which areas on the page. (You can view the invoice for Exhibitor One Inc, the ...